Returns & Refund Policy

Effective Date: July 28, 2026

At Fabsphere, we want our customers to shop with confidence. This Returns & Refund Policy explains the conditions for returning products, requesting refunds, and the responsibilities of both Fabsphere and our customers. By placing an order through our website, you agree to the terms outlined in this policy.

Return Window

Customers may request a return within 30 days of receiving their order.
Return requests submitted after the 30-day return period may not be eligible for a return or refund.

Eligible Returns

Fabsphere accepts returns for both:

Defective products
Non-defective products

Returned items should be sent back in their original condition whenever possible. Products should be returned with all included parts and packaging if available.

Non-Eligible Returns

Returns may not be accepted if:

The return request is made after the 30-day return period.
The product has been intentionally damaged after delivery.
The product has been altered in a way that affects its original condition.
The returned item is different from the item originally purchased.

Return Process

To request a return, please contact our customer support team within the eligible return period.

When contacting us, please include:

Your order number
Your full name
A brief description of the reason for the return
Photos of the product if the item is defective or damaged

Once your request has been reviewed, we will provide instructions for completing the return.

Return Shipping

Unless the return is the result of an error made by Fabsphere, customers are responsible for the cost of returning the product.
If the return is required because:

The wrong item was received
The item arrived damaged
The item has a manufacturing defect
The incorrect product was shipped by Fabsphere

then Fabsphere will cover the cost of the return shipping label.

Exchanges

We do not offer product exchanges.
If you wish to purchase a different product, you may place a new order through our website after your return request has been completed, where applicable.

Restocking Fee

Restocking Fee: €0
Fabsphere does not charge a restocking fee for approved returns.

Inspection of Returned Items

After your returned package is received, it will be inspected to verify that it meets the requirements of this Returns & Refund Policy.
Processing of refunds begins after the inspection has been completed and the return has been approved.

Refunds

Once your return has been approved, your refund will be processed to the original payment method used when placing the order.
Refund Processing Time: Within 10 Business Days
The exact time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

Late or Delayed Refunds

If you have not received your refund after 10 business days, we recommend the following:

Check your bank account again.
Contact your credit card provider or payment provider, as processing times may vary.
Contact your bank, as refunds can sometimes take additional time before being posted.

If you have completed these steps and still have not received your refund, please contact our customer support team for assistance.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.
When submitting your request, please include your order number along with clear photographs of the product and its packaging. This information helps us review your claim and determine the appropriate resolution as quickly as possible.
Requests for damaged, defective, or incorrect items submitted after 24 hours of delivery may not be eligible for review, except where required by applicable law.

Order Cancellation

Orders may be cancelled within 24 hours of being placed.
Cancellation requests received after 24 hours cannot be accepted because the order may have already entered processing or shipping.

Contact Us

If you have any questions regarding this Returns & Refund Policy or need assistance with a return or refund request, please contact us.
Business Name: Fabsphere
Chat Support: 24/7
Business Days: Monday – Friday (9:00 AM to 5:00 PM)
Business Hours: 09:00 AM – 05:00 PM (GMT+1)
Business Email: support@fabsphere.shop
Business Address: Dijkstraat 123, 3904 DC Veenendaal, Netherlands